We produce robust service contracts, either bespoke or re-usable. We have a large library of customer service contracts templates that are compatible with a broad range of carrier and wholesaler's reseller agreements and cover a comprehensive range of service types, so we rarely start from a blank page to produce new contract documents. Our service includes the review of your supplier's contracts if necessary, the supply of general and service-specific terms and conditions, detailed service descriptions and service level agreements, all of which reflect how you carry out your business.
Most of our clients implement re-usable documents, which comprise a set of general terms and conditions plus one or more service-specific supplements. The advantages of this approach include the easy addition of new supplements as client's service portfolios evolve and phasing the work according to individual priorities.